Find your answer in our FAQs below

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Frequently Asked Questions

Everything You Need to Know

What if it doesn’t work for me?

We want you and your furry friend to love your Zenni Paws diffuser. If your pet doesn't seem calmer or you're not satisfied, contact us within 30 days of receiving your order and we'll arrange a return or replacement. Your pet's happiness is our priority! 🐾

How long does shipping take?

Orders are usually processed within 1–2 business days. Delivery times vary by location but typically range between 5–10 business days. Just enough time to prepare a cozy spot for the diffuser!

Do you offer a Guarentee?

Yes! All our calming diffusers and refills come with a quality guarantee. If something isn't right with your order, reach out to our support team and we'll make it right! For you and your pet.

Do you offer free shipping?

We offer free shipping on orders above a certain value. Shipping costs and delivery times are clearly shown at checkout before you complete your purchase.

Do you provide tracking information?

Yes. Once your order has been shipped, you’ll receive a tracking number via email or text so you can follow your delivery every step of the way.

How long does the diffuser refill last?

One refill typically lasts up to 30 days when used continuously. For best results, place the diffuser in the room where your pet spends the most time and replace the refill once the scent fades.

Are your diffusers safe for pets?

Absolutely! Our calming diffusers are specially formulated to be safe for dogs and cats. The ingredients are carefully selected to promote relaxation without harming your furry family members. Always use as directed.

How can I contact customer support?

You can reach us anytime via our contact page or by email. Our support team is happy to help and usually responds within 24 hours.

no paw prints required to get a reply! 🐶🐱